Returns, Refunds & Exchanges

Hassle-Free 30-Day Returns

We want you to be delighted with your Penstar Jewelry purchase. If you are not completely satisfied, you may return your item within 30 days of receiving it for a refund, provided it meets the return conditions below.

Return Eligibility

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition in which it was received
• Returned with any original tags
• Returned in its original packaging
• Accompanied by a receipt or other proof of purchase

Returned parcels must be sent using a tracked shipping service. This allows you to confirm that your return has arrived safely.

Before returning an item, please contact us at info@penstar.com. Items returned without prior approval may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

Contact us as soon as possible if your item:

• Arrived damaged
• Is defective
• Is not the item you ordered

We will review the issue and arrange an appropriate replacement, repair or refund.

If we approve a return because the item was damaged, defective or incorrectly supplied, Penstar Jewelry will reimburse the agreed reasonable return shipping costs.

Change-of-Mind Returns

Returns made because you have changed your mind or are not satisfied with your purchase are covered by our 30-day money-back guarantee.

Customers are responsible for the return shipping costs for change-of-mind returns.

Original shipping charges are not refundable unless the item was damaged, defective, incorrectly supplied or otherwise required by applicable consumer law.

Exchanges

The quickest way to receive a different item is to return your original item and place a separate order for the replacement.

Please contact us before returning your item so we can provide the correct return instructions.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank, credit card provider or payment service to process and display the refund.

Product Warranty Claims

For returns involving a product fault or warranty claim, please refer to our Product Warranty Policy.

Gift Cards

Gift cards cannot be returned or refunded, except where required by applicable law.

Starting a Return

To request a return, email info@penstar.com.

Please include:

• Your name
• Your order number
• The item you wish to return
• The reason for the return
• Photographs if the item is damaged, defective or incorrect

Once your return has been approved, we will provide instructions explaining where and how to send your parcel.

Items sent to us without first requesting a return may not be accepted.